Delivery & Returns Policy

Shipping within Australia / New Zealand

We use Australia Post, offering Letter Rate, Parcel Post and Express Post.

  • FREE SHIPPING Australia Wide
  • Express Post - Australia $8   1-2 Business Days to most destinations 
  • New Zealand Orders are sent at a flat rate of $20       3-10 Business Days

Once your order has shipped we will send you a confirmation email with your personal tracking number. By logging on to http://.com.au/track/ you can easily track the progress of your order.

 

International Shipping

All International Orders are sent at a flat rate of $30   3-10 Business Days

We declare the actual value on the customs form and are not responsible for any additional charges that may be imposed by overseas customs, neither can we guarantee a specific delivery time.

 

Returns

We want you to be completely happy with your purchase and will deal with any returns quickly and fairly.

Due to the nature of designs customised to your own specifications, there is no refund or credit offered on these personalised items.

If for any reason you are not happy with your non customised jewellery, please contact us by email within 24hrs and we will arrange a full refund, minus any shipping or possible customs duties. We will provide an address for the jewellery to be returned. All we require, is that the following guidelines are met.

  • Merchandise is returned within 10 Business Days of receipt.
  • Items have not been worn, used, altered or damaged in any way.
  • Items are secure in their original packaging with a copy of your original receipt.

 

    For your protection, we recommend sending your returns via a traceable carrier, and in a box or padded bag, as we cannot be responsible for merchandise that is lost or damaged whilst in transit.