You can buy with confidence knowing that we will work closely with you, having the same goal in mind and for you to be happy with your purchase.
We want you to be completely happy with your purchase and will deal with any returns or exchanges quickly and fairly.
We are happy for any exchanges to be made for something with the same or a lesser value, with postage being the customer’s responsibility.
Due to the nature of “One Off” pieces or designs customised to your own personal specifications, no refund or credit is offered on these personalised items.
If for any reason you are not happy with your non personalised jewellery, please contact us by email or phone within 24 hrs from receipt, and we will provide an address for the jewellery to be returned. All we require is that the following guidelines are met.
As soon as your jewellery has been received, we will arrange a full refund for you, not including any shipping or customs duties that may have been incurred.
As return postage is the customer’s responsibility, for your protection, we recommend sending your returns via a traceable carrier, in a box or padded envelope, as we cannot be responsible for merchandise that’s lost or damaged while in transit.
We accept Visa, MasterCard, American Express and direct Bank transfer
Once you place your order, all our pieces are individually crafted and finished by hand, offering you a unique keepsake, so please allow 5-7 business days for us to complete your order. The Timeless Treasures and Fur-Ever Treasures Collections may take 7-10 business days, from the time we receive your prints or impressions, though often we can get your order out sooner.
If you need your order by a specified date, please indicate this in the Message box at checkout, or contact us directly, and we will do our best to accommodate you.
We will email you with a tracking number as soon as your order has shipped.
Occasionally, items may sell out before the “sold out” notification has been posted on the website. If that should occur, we will contact you immediately.